Heat pump hot water systems extract heat from the surrounding air and transfer it to the water to heat it up. This is similar technology to that of a split system air conditioning system that you may have on your wall at home. Heat pump systems utilise refrigerant gases to run through a process of Evaporation, Heat Absorption, Compression, Heat Exchange, Condensation and then repeat the cycle. Click here to view the process in greater detail or click here to check out a really insightful diagram and description from our brand partner Enviroheat.

Energy savings expected can vary from brand to brand and model to model however substantial energy savings can be expected from all of our products on offer.
Reclaim Energy products claim to reduce energy usage by 80% while our Enviroheat products claim to enable savings of up to 71% compared to a standard electric storage hot water system. 

Apricus Australia provide a really useful chart depicting their projected savings compared to a range of traditional water heating products. Click here to view Apricus Australia’s usage comparison chart. 

The best resource for calculating expected energy and cost savings offered by any of our brand partners if by far Stiebel-Eltron’s energy usage calculator. Click here to assess your potential usage savings with this useful tool. 

Yes heat pump hot water systems can be installed indoors. Heat pump hot water systems do not omit combustion gasses like that of their gas fuelled counterparts nor do they operate loudly. Our plumbers may require a couple of additional precautions as part of the installation method when installing indoors, however yes it is possible to install your heat pump inside of the home or garage. 

Ok, so whether our electricians will need to run a new electrical circuit from your home’s switch board for your new heat pump will depend on a couple of factors: 

A) Does the product you have selected require a 20 amp hard wired circuit or does the product simply require a 10 amp powerpoint to plug into? 

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B) Is there a power source available at the location where the heat pump is to be installed? 

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Of all our brands on offer only our Reclaim Energy branded systems require a 20amp dedicated circuit to be ran from the switch board. All of our other products on offer simply require a 10 amp power point to plug the system into.  

If you are installing one of our products that only requires a powerpoint plug we will only need to run an additional power feed if there is not a powerpoint already present at the location. If there is already a powerpoint available at this location then there will be no need to have our electricians involved in the installation as only our plumbers would be needed. If an electricians are not required and only our plumbers are to undertake the installation some costs savings can be passed on to the customer.  

In Victoria there are heat pump rebates on offer from three separate government bodies.
 

Solar Victoria rebates

STC rebates 

VEEC rebates

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You do not have to choose between one or the other, in fact you may be eligible for rebates from all three government bodies. 

To learn more about the rebates on offer from the Victorian and Federal Government Click Here. 

Addison can handle the entire process of assessing rebate eligibility as well as processing the rebates for you. We may require you to fill out a simple eligibility form but apart from that we will handle all the heavy lifting. 

We sure do! Our installers will remove the old hot water service and drop it off at a scrap metal yard for who will go on to recycle the old unit.We do not take packaging waster as we kindly ask our customers to dispose of this in their recycle bin. 

As long as you have been approved for financial rebates Addison will only charge for the out of pocket difference. Even in the case where the rebate has not yet been paid to Addison yet, our team will bear the cash flow burden of waiting for the rebates so that you don’t have to!

The only exception to the rule is in instances where the supply and installation of the heat pump is of urgent priority and the customer wishes to proceed with the supply and install work before they have been approved for rebates. This may be the case for a customer who has had a traditional hot water system break down and who is eager to get the new system installed so they can once again enjoy a warm shower. 

In such a scenario the customer would be required to pay the full pre-rebates amount to Addison, however once approved and processed Addison will refund the customer the rebates they were granted. 

Yes we certainly can! Our team of experienced plumbers and electricians are more than capable to assist in supply and installation of traditional gas or electrically powered hot water systems. 

Contact the Addison team today FOR product ADVICE based on the capacity requirements of your household.